General terms of after-sales service
- When our company receives products that require repair, our staff will communicate with the customer and send orders to the repair engineer in the form of a feedback form; The maintenance engineer conducts a professional inspection of the product according to the company's standards, and provides a preliminary service content and corresponding quotation. The customer service representative only starts to repair the equipment after receiving clear instructions from you to "agree to repair"; Otherwise, it will be considered as a refusal of our after-sales service, and the company will follow the return process to return the product to the original shipping address.
- We provide a 3-month warranty for repair parts. If the same part malfunctions within 3 months, we will provide free repair services.
- Due to the special nature of maintenance, some items may undergo changes, and our staff will promptly communicate with customers to confirm and sign.
Headquarters
Operator:010-5780 7006
Fax: 010-5780 7007
Email:info@polytide-bj.com
After-sales service
After-sales service:010-5608 1888
After sales complaints：complain@polytide-bj.com
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